Specialist Management Advisor - Collections
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| Job Type | Permanent Full Time |
| Location | Redhill, Surrey |
| Area | Surrey, England |
| Sector | Accounting & FinanceCall/Contact Centre Call/Contact Centre - Collections/Debt RecoveryCall/Contact Centre - Inbound/Outbound Customer Service |
| Salary | Up to £24,000 |
| Currency | GBP |
| Start Date | ASAP |
| Job Ref | 6571 |
- Description
- Specialist Management Advisor - Collections
Location:Redhill
Salary:Up to £24,000
Our client based in Redhill are seeking an Specialist Management Advisor based within their collections department. Duties will include:
- Manage the Vulnerable Customer (VC) database
- Ensure all VC accounts are processed and managed correctly, complying with procedures and guidelines issued by the company
- Ensure that any VC assistance does not increase or prejudice lending risks and/or potential financial loss to the company.
- Ensure all vulnerable customers are dealt with in accordance with FCA regulatory requirements
- Identify customer’s needs and requirements for VC as well as having a clear understanding of their current and future financial capabilities, trying to avoid the possibility of repossession.
- Ensure all arrangements are reasonable and in line with the customer’s ability to pay and maintain the arrangement; at the same time not increasing the customers’ level of debt.
- Ensure procedures concerning customer’s health are followed and we comply with MALG guidelines including the updating of the mental health log
- Identify any improvements that can be made within the process and make recommendations to the Specialised Management Supervisor aimed at improving performance and service
- Ensure all performance reporting is up to date
- Deputise for the Specialised Management Supervisor when required to do so
- Cover for the Collections Administrator as when required to do so.
Previous Experience:
- Maths & English GCSE Level C and above. Good analytical Skills.
- Previous experience in a similar role
- Knowledge of Consumer Credit Act
