Customer Resolutions Specialist
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| Job Type | Permanent Full Time |
| Location | Redhill, Surrey |
| Area | Surrey, England |
| Sector | Call/Contact Centre - Inbound/Outbound Customer Service |
| Salary | £21.5k |
| Currency | GBP |
| Start Date | ASAP |
| Telephone | 01737 930282 |
| Job Ref | YP/02282 |
- Description
- Customer Resolutions Specialist
Location: Redhill
Salary £21.5k
Role Requirement
- Responsible for handling a variety of complaints & disputes
- Assess complaints quickly and thoroughly before deciding upon an outcome and communicating it appropriately
- Excellent communication skills both written and verbal
- Working knowledge of FCA framework
- Working knowledge of GDPR legislation and timelines
- Contact Centre environment
Person Specification
- Strong decision-making skills
- Attention to detail
- Ability to work to deadlines
- Good team player
- Minimum 6 months in a complaint’s role
Education/Qualifications/Software
· Preferably 5 GCSE’s ‘A-C’ level (inc Maths & English)
· MS Office (Outlook., Word)
Benefits
- Fantastic client with large company benefits
- Career potential with a view to increasing salary up to £27k after increasing product knowledge, testing, etc
Hours
· Permanent role - Mon-Fri 0900am – 5.00pm
Due to the high volume of applications, YOU Personnel Ltd can only contact shortlisted candidates - thank you for your interest in this role
** YOU Personnel are an independent Recruitment Agency that combines 30 years of Recruitment experience. We provide recruitment solutions for PERMANENT, CONTRACT AND TEMPORARY staffing requirements. **
