Customer Accounts Advisor - Collections
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| Job Type | Permanent Full Time |
| Location | Redhill, Surrey |
| Area | Surrey, EnglandSussex, England |
| Sector | Call/Contact Centre Call/Contact Centre - Collections/Debt RecoveryCall/Contact Centre - Inbound/Outbound Customer Service |
| Salary | £12.50 Per Hour |
| Currency | GBP |
| Start Date | ASAP |
| Telephone | 01293 665588 |
| Job Ref | YP2111 |
- Description
- Customer Accounts Advisor - Collections/ Debt RecoverySalary:£12.50 Per Hour - Ongoing Temp to PermLocation:Redhill, SurreyOur client based in Redhill are seeking a Customer Accounts Advisor in the Collections & Customer Service department.Duties include:
- Management of customer accounts, ensuring arrears management complies with all regulatory and collections policy
- Liaise with internal departments and external third parties e.g. Citizens Advice Bureaus, customer guarantor etc. to ensure repayment of arrears
- Achieve set targets and work as part of the team to fulfil client service level agreements and key performance indicators
- Help prepare monthly MI and statistics, including Basel2 reporting
- General collections and administration
- Manage all queries and complaints
Skills and experience required:- Experience within a similar role
- Excellent negotiation and administration skills
- Good telephone manner
- A - C GCSE in Maths and English
** YOU Personnel is an independent Recruitment Agency. We provide recruitment solutions for PERMANENT, CONTRACT AND TEMPORARY staffing requirements. **
