Call Centre Advisor
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| Job Type | Permanent Full Time |
| Area | Surrey, England |
| Sector | Call/Contact Centre Call/Contact Centre - Inbound/Outbound Customer Service |
| Salary | £19,000.00 basic plus comm + first-class benefits |
| Currency | GBP |
| Start Date | ASAP |
| Telephone | 01293 665588 |
| Job Ref | YP2099 |
- Description
- Call Centre AdvisorSalary: £19,000.00 /pa plus excellent benefitsLocation: Redhill, SurreyYOU Personnel Ltd have an excellent opportunity for an Inbound Call Centre Advisor to join a fantastic and supportive organisation in Redhill to work within their Customer Services Team.A Call Centre advisor’s primary role is to respond to inbound telephone calls from customers within a call centre environment.Duties include:
- Delivering a high standard of Customer Service over the telephone - approximately 75 inbound calls per day. NO SALES!
- Provide an efficient service for customer queries ensuring that enquiries are managed in line with company policy and procedures.
- Respond to customers and third parties, including complaint handling
- Administrative duties ensuring customer related data is accurately recorded and factual
Skills and experience required:- 5 x GCSEs A-C levels including English and Maths required
- A’ levels or equivalent desirable
- Experience in Customer Services environment is essential
- Excellent communication skills with the ability to liaise and communicate with all levels of colleagues and customers is essential
- High level of listening skills and the ability to determine relevant information
- Ability to prioritise and multitask
- Ability to adapt to change
Working Pattern:Monday - Friday 9:00am - 5:00pm (45 mins lunch)You will be required to work 1 weekend in 4 on a rota’d basis** YOU Personnel is an independent Recruitment Agency. We provide recruitment solutions for PERMANENT, CONTRACT AND TEMPORARY staffing requirements. **
