End Of Contract Advisor - Customer Services
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| Job Type | Permanent Full TimeTemporary / Contract |
| Location | Redhill, Surrey |
| Area | Surrey, England |
| Sector | Call/Contact Centre Call/Contact Centre - Collections/Debt RecoveryCall/Contact Centre - Inbound/Outbound Customer ServiceOffice SupportOffice Support - Administration |
| Salary | £18600.00 |
| Currency | GBP |
| Start Date | ASAP |
| Telephone | 01293 665588 |
| Job Ref | YP2104 |
- Description
- End of Contract Advisor (Temp/ Perm)Salary: £18600.00paLocation: Redhill, Surrey
YOU Personnel Ltd have an excellent opportunity for an End of Contract Advisor to join a fantastic and supportive organisation in Redhill to work within their Customer Services Admin Team.
Responsibilities:- Deliver a high standard of customer service when responding to customer instructions, enquiries and requests in order to improve customer satisfaction and retention
- Maintain and develop up-to-date product, system and process knowledge to act as a centre of expertise and to provide an increasingly effective service to customers
- Respond to complex or difficult customer enquiries and to assist in the enhancement of existing systems and perform to customer service and end of contract targets
- Demonstrate a sound understanding of end-of-contract procedures, together with a thorough knowledge of computer systems used to record and access information both internally and by collection agents
- Contact customers in order to confirm collection procedures and process end-of-contract charges providing invoices for customers in order to receive by return outstanding debt payments
- Awareness of compliance with various statutory and regulatory requirements particularly FCA
Key Requirements:- Experience in Customer Services environment desirable
- Excellent communication skills with ability to liaise and communicate with all levels of colleagues and customers essential
- Excellent grammar and administration skills required when responding by email and for written communications
- Rapport-building skills and enthusiasm to develop professional working relationships
- Friendly personable demeanour supporting the team with work and targets
- Reliable and hardworking and remains calm under pressure
- Strong numeric and analytical skills with attention to detail
- Ability to use Excel at intermediate level
- Ability to prioritise and multi-task
- Reacts positively to change as priorities change with peak and non-peak periods
This position is an excellent opportunity to gain a vast knowledge of both the processes and systems used in Customer Services. Successful candidates will be subject to background checks.** YOU Personnel is an independent Recruitment Agency. We provide recruitment solutions for PERMANENT, CONTRACT AND TEMPORARY staffing requirements. **
