Customer Support Advisor

2019-01-07 11:53:072019-02-06YOU Personnel
Job Type Permanent Full Time
Location Redhill, Surrey
Area Surrey, England Redhill, Surrey
Sector Call/Contact Centre
Salary £18,000 - £20,000
Currency GBP
Start Date ASAP
Telephone 01293 665588
Job Ref YP106
Description
Customer Support Advisor
Salary: £18,000 + Shift Uplift - 4 on 4 off
Location: Redhill, Surrey
 
Our client based in Redhill are seeking a Customer Support Advisorto be a proactive member of the Customer Support team providing call answering, administrative and service support as required. This role is within the Support team which operates on a shift basis. Duties include:
  • Provide excellent service and response times to customers for call logging, service requests and query resolution.
  • Manage CRM, chase for updates and close cases for the department.
  • Log each call taken and ensure the CRM is kept updated throughout the lifetime of a query and when resolution is made.
  • Assist in the development of systems to deliver front line support for the company’s customer handling and customer care programmes and make recommendations for improvements.
  • Maintain an in-depth knowledge of products, services and processes.
  • Assist with scanning and other general administrative tasks.

Skills and experience required:
  • Technical 1st and 2nd Line Support advantageous but not essential.
  • Educated to GCSE/A level standard.
  • Ability to prioritise workload and maintain proactive approach to problem solving and customer requests.

Successful candidates must be able to work on a shift basis.

** YOU Personnel is an independent Recruitment Agency. We provide recruitment solutions for PERMANENT, CONTRACT AND TEMPORARY staffing requirements. **

 
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