Customer Accounts Advisor - Collections

2019-01-07 11:43:002019-02-06YOU Personnel
Job Type Permanent Full TimeTemporary / Contract
Location Redhill, Surrey
Area Surrey, England Redhill, Surrey
Sector Call/Contact Centre Call/Contact Centre - Collections/Debt Recovery
Salary £12.50 Per Hour
Currency GBP
Start Date ASAP
Telephone 01293 665588
Job Ref YP103
Description
Customer Accounts Advisor - Collections/Debt Recovery
Salary: £12.50 Per Hour - Ongoing Temp to Perm
Location: Redhill, Surrey
 
Our client based in Redhill are seeking a Customer Accounts Advisor in the Collections & Customer Service department. Duties include:
  • Management of customer accounts, ensuring arrears management complies with all regulatory and collections policy.
  • Liaise with internal departments and external third parties e.g. Citizens Advice Bureaus, customer guarantor etc. to ensure
  • repayment of arrears.
  • Achieve set targets and work as part of the team to fulfil client service level agreements and key performance indicators.
  • Help prepare monthly MI and statistics, including Basel2 reporting
  • General Collections and administration
  • General Administration
  • Manage all queries and complaints.

Skills and experience required:
  • Experience within a similar role.
  • Excellent negotiation and administration skills.
  • Good telephone manner.
  • A - C GCSE in Maths and English

** YOU Personnel is an independent Recruitment Agency. We provide recruitment solutions for PERMANENT, CONTRACT AND TEMPORARY staffing requirements. **
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