Customer Support Advisor


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2018-12-06 13:07:021970-01-01YOU Personnel
Job Type Permanent Full Time
Location Redhill
Area Surrey, England Redhill
Sector Call/Contact Centre - Inbound/Outbound Customer Service
Salary £18,000 + Shift Uplift
Currency GBP
Start Date ASAP
Telephone 01293 665588
Job Ref YP0028
Description
Customer Support Advisor
Salary: £18,000 + Shift Uplift - 4 on 4 off
Location: Redhill, Surrey
 
Our client based in Redhill are seeking a Customer Support Advisorto be a proactive member of the Customer Support team providing call answering, administrative and service support as required. This role is within the Support team which operates on a shift basis. Duties include:
 
  • Provide excellent service and response times to customers for call logging, service requests and query resolution.
  • Manage CRM, chase for updates and close cases for the department.
  • Log each call taken and ensure the CRM is kept updated throughout the lifetime of a query and when resolution is made.
  • Assist in the development of systems to deliver front line support for the company’s customer handling and customer care programmes and make recommendations for improvements.
  • Maintain an in-depth knowledge of products, services and processes.
  • Assist with scanning and other general administrative tasks.

Skills and experience required:
  • Technical 1st and 2nd Line Support advantageous but not essential.
  • Educated to GCSE/A level standard.
  • Ability to prioritise workload and maintain proactive approach to problem solving and customer requests.
  • Successful candidates must be able to work on a shift basis.
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