Customer Services Advisor


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2019-04-12 08:10:331970-01-01YOU Personnel
Job Type Permanent Full Time
Location Godalming, Surrey
Area Hampshire, EnglandSurrey, England Godalming, Surrey
Sector Call/Contact Centre Call/Contact Centre - Inbound/Outbound Customer ServiceCall/Contact Centre - Telesales
Salary £20,000 pa plus bonus
Currency GBP
Start Date ASAP
Telephone 01293 665588
Job Ref YP2085
Description
Customer Services Advisor
Salary: £20,000 per annum plus £1000.00 performance bonus
Location: Godalming, Surrey
 
We are looking for Customer Services Advisor for our Client based in Godalming who is a household name in the financial market with established products.  The role of customer services is a vital role within the call centre operations team and the Customer Service Advisor is responsible for the tracking and monitoring of outstanding customer service issues, resolving customer queries within procedures and policies.
 
Responsibilities:
  • Liaising with customers in a polite and efficient manner, in writing and on the phone
  • Responsible for escalated customer services issues which cannot be solved by call centre or field agents
  • Assist the customer service team with email enquiry management and social media accounts
  • Liaise with the compliance team to close cases and solve enquiries
  • Seek to close any inquiry of complaint raised within 24 hours
  • Evaluate calls in a manner to establish trends and training requirements
  • Maintain accurate case records for escalated customer services enquiries
  • Store files in a secure and compliant manner
  • Handle data rights and Data Subject Access Requests in accordance with established procedures and policy
 
Key Requirements:
  • Positive attitude and good work ethic
  • Customer focused
  • Strong communication and organisational skills
  • Microsoft Office - Word, Excel and Outlook
  • Impeccable phone manner
  • Knowledge of handling sensitive information
  • Ability to work within a team but also alone
 
** YOU Personnel is an independent Recruitment Agency. We provide recruitment solutions for PERMANENT, CONTRACT AND TEMPORARY staffing requirements. **
 
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