Collections Supervisor - 3 Months Temp
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Temporary / Contract |
| Location | Redhill, Surrey |
| Area | Surrey, EnglandSussex, England |
| Sector | Call/Contact Centre Call/Contact Centre - Collections/Debt Recovery |
| Salary | c£30,000pa |
| Currency | GBP |
| Start Date | ASAP |
| Telephone | 01293 665588 |
| Job Ref | YP2084 |
- Description
- Collections Supervisor - 3 Months TempSalary: £30,000paLocation: Redhill, SurreyYOU Personnel Ltd have an excellent opportunity for a Collections Supervisor (3 Months) to join a fantastic and supportive organisation in Redhill.Duties include:
- Must have supervisory skills running a team of collectors
- Ensure all accounts are processed and managed correctly, complying with procedures and guidelines and ensuring team always remain compliant
- Ensure all customers are dealt with in accordance with FCA regulatory requirements
- Ensuring a high standard of organisation is maintained for effective collection of debt
- Ensure customers treated fairly and arrangement are reasonable, in line with their ability to pay and maintain and not increasing the customers’ level of debt
- Ensure all compliance, targets, objectives and quality standards are respected and monitored
- Keep systems and procedures up to date
Skills and experience required:- Maths and English to GCSE level or good numeracy and analytical skills
- Must have excellent communication skills and ability to manage difficult conversations and complex client situations
- Be flexible and have strong interpersonal skills
- Needs to retain diplomacy and assertiveness with a strong conviction
- To be able to manage confrontation
- Time management and prioritisation are skills essential
- Good time management and prioritisation skills
- To be confident and able to react quickly and efficiently to the varying demands of the role and to find affective solution/resolution of queries and disputes
- Knowledge of the Consumer Credit Act and FCA principle 6
- Previous experience in the collections is an advantage
Working Pattern:Collections Supervisor: Monday to Friday 8.15am - 4.30pm** YOU Personnel is an independent Recruitment Agency. We provide recruitment solutions for PERMANENT, CONTRACT AND TEMPORARY staffing requirements. **
