Specialised Management Advisor - Temp

2019-03-27 10:52:412019-04-17YOU Personnel
Job Type Permanent Full TimeTemporary / Contract
Location Redhill, Surrey
Area Surrey, EnglandSussex, England Redhill, Surrey
Sector Call/Contact Centre Call/Contact Centre - Collections/Debt RecoveryCall/Contact Centre - Inbound/Outbound Customer ServiceCall/Contact Centre - Telesales
Salary £12.50 Per Hour
Currency GBP
Start Date ASAP
Telephone 01293 665588
Job Ref YP2079
Description
Specialised Management Advisor - Collections
Salary: £20,000.00 - £25,000.00/pa 
Location: Redhill, Surrey
 
YOU Personnel Ltd have an excellent opportunity for a Specialised Management Advisor to join a fantastic and supportive organisation in Redhill to work within their Collections Team.
 
Duties include:
Administer and control the management of debt management accounts and vulnerable customers
Manage the customer database 
Ensure all accounts are processed and managed correctly, complying with procedures and guidelines and always remains compliant 
Ensure all customers are dealt with in accordance with FCA regulatory requirements
Identify customer’s needs and requirements having a clear understanding of their current and future financial capabilities
Ensuring a high standard of organisation is maintained for effective collection of debt
Ensure customers treated fairly and arrangement are reasonable, in line with their ability to pay and maintain and not increasing the customers’ level of debt
Ensure all compliance, targets, objectives and quality standards are respected and monitored
Keep systems and procedures kept up to date 
 
Skills and experience required:
Maths & English to GCSE level or good numeracy and analytical skills
Must have good people skills and ability to manage difficult conversations and complex client situations 
Be flexible and have strong interpersonal skills. 
Needs to retain diplomacy and assertiveness with a strong conviction
To be able to manage confrontation
Time management and prioritisation are skills essential 
Good time management and prioritisation skills
To be confident and able to react quickly and efficiently to the varying demands of the role and to find affective solution/resolution of queries and disputes.
Knowledge of the Consumer Credit Act and FCA principle 6 
Previous experience in the collections is an advantage 
 
Working Pattern:
Monday to Friday 8.15am - 4.30pm
 
 
** YOU Personnel is an independent Recruitment Agency. We provide recruitment solutions for PERMANENT, CONTRACT AND TEMPORARY staffing requirements. **
 
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