End Of Contract Advisor - Customer Services

2019-03-07 10:06:342019-03-29YOU Personnel
Job Type Permanent Full TimeTemporary / Contract
Location Redhill, Surrey
Area Surrey, England Redhill, Surrey
Sector Call/Contact Centre Call/Contact Centre - Collections/Debt RecoveryCall/Contact Centre - Inbound/Outbound Customer ServiceOffice SupportOffice Support - Administration
Salary £18600.00
Currency GBP
Start Date ASAP
Telephone 01293 665588
Job Ref YP2104
Description
End of Contract Advisor (Temp/ Perm)
Salary: £18600.00pa 
Location: Redhill, Surrey
 
YOU Personnel Ltd have an excellent opportunity for an End of Contract Advisor to join a fantastic and supportive organisation in Redhill to work within their Customer Services Admin Team.
 
Responsibilities:
  • Deliver a high standard of customer service when responding to customer instructions, enquiries and requests in order to improve customer satisfaction and retention
  • Maintain and develop up-to-date product, system and process knowledge to act as a centre of expertise and to provide an increasingly effective service to customers
  • Respond to complex or difficult customer enquiries and to assist in the enhancement of existing systems and perform to customer service and end of contract targets
  • Demonstrate a sound understanding of end-of-contract procedures, together with a thorough knowledge of computer systems used to record and access information both internally and by collection agents 
  • Contact customers in order to confirm collection procedures and process end-of-contract charges providing invoices for customers in order to receive by return outstanding debt payments
  • Awareness of compliance with various statutory and regulatory requirements particularly FCA 
 
Key Requirements:
  • Experience in Customer Services environment desirable
  • Excellent communication skills with ability to liaise and communicate with all levels of colleagues and customers essential
  • Excellent grammar and administration skills required when responding by email and for written communications
  • Rapport-building skills and enthusiasm to develop professional working relationships
  • Friendly personable demeanour supporting the team with work and targets
  • Reliable and hardworking and remains calm under pressure
  • Strong numeric and analytical skills with attention to detail
  • Ability to use Excel at intermediate level 
  • Ability to prioritise and multi-task
  • Reacts positively to change as priorities change with peak and non-peak periods
 
This position is an excellent opportunity to gain a vast knowledge of both the processes and systems used in Customer Services. Successful candidates will be subject to background checks.
 
** YOU Personnel is an independent Recruitment Agency. We provide recruitment solutions for PERMANENT, CONTRACT AND TEMPORARY staffing requirements. **
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