Customer Relations Advisor - Part Time
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| Job Type | Permanent Part Time |
| Location | Redhill, Surrey |
| Area | Surrey, EnglandSussex, England |
| Sector | Accounting & FinanceCall/Contact Centre Call/Contact Centre - Inbound/Outbound Customer Service |
| Salary | c£16,000 |
| Currency | GBP |
| Start Date | ASAP |
| Telephone | 01293 665588 |
| Job Ref | YP2056 |
- Description
- Customer Relations Advisor (P/T)Salary: c£16320/paLocation: Redhill, SurreyOur client based in Redhill are seeking a Customer Relations Specialist Advisor to deliver a high standard of customer service when responding to specific customer instructions, enquiries, complaints and requests in order to improve customer satisfaction and retention.
Duties include:- Provide an efficient and effective service to customer queries & complaints which require an in-depth knowledge of specific procedures and related systems and acting to ensure they are satisfied and consistent with department quality standards and procedures
- Customer Services, specifically with Financial Ombudsman Service (FOS) complaints experience
- Maintain and develop up-to-date product, system and process knowledge to act as a centre of expertise and to provide an increasingly effective service to customers
- Relay customer perceptions and comments, identify and analyse opportunities to improve processes, products and/or systems, providing recommendations and evidence to support proposed implementation
- Demonstrate flexibility and the ability to work within all areas of the department, to cover seasonal peaks in volume of work and as workload dictates
Skills and experience required:- Financial Ombudsman Service (FOS) complaints experience
- Excellent communication skills with the ability to liaise and communicate with all levels of colleagues and customers is essential
- Excellent written and verbal communication skills with the ability to liaise and communicate with all levels of staff, management and customers is essential
- Ability to prioritise and multi task
- Excellent grammar and administration skills required when responding by email and for written communications
Working Pattern4 x Full Days (Mondays are mandatory) OR Mon-Fri - 5 x shorter days (Hours flexible)** YOU Personnel is an independent Recruitment Agency. We provide recruitment solutions for PERMANENT, CONTRACT AND TEMPORARY staffing requirements. **
