Customer Support Advisor
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| Job Type | Permanent Full Time |
| Location | Redhill, Surrey |
| Area | Surrey, England |
| Sector | Call/Contact Centre |
| Salary | £18,000 - £20,000 |
| Currency | GBP |
| Start Date | ASAP |
| Telephone | 01293 665588 |
| Job Ref | YP106 |
- Description
- Customer Support AdvisorSalary: £18,000 + Shift Uplift - 4 on 4 offLocation: Redhill, SurreyOur client based in Redhill are seeking a Customer Support Advisorto be a proactive member of the Customer Support team providing call answering, administrative and service support as required. This role is within the Support team which operates on a shift basis. Duties include:
- Provide excellent service and response times to customers for call logging, service requests and query resolution.
- Manage CRM, chase for updates and close cases for the department.
- Log each call taken and ensure the CRM is kept updated throughout the lifetime of a query and when resolution is made.
- Assist in the development of systems to deliver front line support for the company’s customer handling and customer care programmes and make recommendations for improvements.
- Maintain an in-depth knowledge of products, services and processes.
- Assist with scanning and other general administrative tasks.
Skills and experience required:- Technical 1st and 2nd Line Support advantageous but not essential.
- Educated to GCSE/A level standard.
- Ability to prioritise workload and maintain proactive approach to problem solving and customer requests.
Successful candidates must be able to work on a shift basis.
** YOU Personnel is an independent Recruitment Agency. We provide recruitment solutions for PERMANENT, CONTRACT AND TEMPORARY staffing requirements. **
