Customer Accounts Advisor - Collections
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Job Type | Permanent Full TimeTemporary / Contract |
Location | Redhill, Surrey |
Area | Surrey, England |
Sector | Call/Contact Centre Call/Contact Centre - Collections/Debt Recovery |
Salary | £12.50 Per Hour |
Currency | GBP |
Start Date | ASAP |
Telephone | 01293 665588 |
Job Ref | YP103 |
- Description
- Customer Accounts Advisor - Collections/Debt RecoverySalary: £12.50 Per Hour - Ongoing Temp to PermLocation: Redhill, SurreyOur client based in Redhill are seeking a Customer Accounts Advisor in the Collections & Customer Service department. Duties include:
- Management of customer accounts, ensuring arrears management complies with all regulatory and collections policy.
- Liaise with internal departments and external third parties e.g. Citizens Advice Bureaus, customer guarantor etc. to ensure
- repayment of arrears.
- Achieve set targets and work as part of the team to fulfil client service level agreements and key performance indicators.
- Help prepare monthly MI and statistics, including Basel2 reporting
- General Collections and administration
- General Administration
- Manage all queries and complaints.
Skills and experience required:- Experience within a similar role.
- Excellent negotiation and administration skills.
- Good telephone manner.
- A - C GCSE in Maths and English
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